Refund Policy
Last updated: October 25, 2026
We want you to love what you buy. If you don't, this is how returns and refunds work. VoltifyNest is operated by Flaming Touch LLC, an Indiana limited liability company. Our products ship directly from trusted partner warehouses, which keeps our prices low.
15-DAY RETURNS
You can return most items within 15 days of delivery for a full refund of the item price. Items must be unused, in their original packaging, and include all parts and accessories.
HOW TO START A RETURN
1. Email info@voltifynest.com with your order number and the reason for the return.
2. We will reply within 1 business day with return instructions and the return address.
3. Ship the item back with tracking. Please do not send items back without contacting us first, since returns go to a different address than our office.
DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your item arrives broken, does not work, or is not what you ordered, email us within 7 days of delivery with your order number and a photo or short video of the problem. We will send a free replacement or a full refund, including shipping, and in most cases you will not need to send the item back.
RETURN SHIPPING
If you are returning an item because you changed your mind, you pay for return shipping. If the return is our mistake (damaged, defective, or wrong item), we cover it.
REFUNDS
Once we receive and check your return, we will email you to confirm. Refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it. Original shipping charges are not refunded unless the return is our mistake.
ITEMS WE CAN'T ACCEPT
For hygiene reasons, we can't accept returns of personal care items (like massagers, trimmers, or oral care) once opened, unless they arrive damaged or defective. Gift cards and sale items marked "final sale" can't be returned.
CANCELLATIONS
You can cancel your order for a full refund any time before it ships. Email us as soon as possible. Once an order has shipped, it follows the return process above.
QUESTIONS
Email info@voltifynest.com or call/text (317) 376-8226. We reply within 1-2 business days.